Customer Relations for Careers
Type
Book
Authors
ISBN 10
0028000080
ISBN 13
9780028000084
Category
General Education
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Publication Year
1991
Publisher
Pages
137
Description
Customer relations skills-or a lack of them-influencing hiring, in-house training, and compensation. The reason for this is simple: Customer relations can determine a company's success or failure. By completing this comprehensice workbook, your students will acquire the knowledge needed to improve their customer relations skills. To aid in student understanding, each chapter begins with performance objectives, contains frequent discussion questions and practice exercises, and concludes with review questions. In addition, to practice skills they have just learned, students are provided a variety of case studies requiring role playing. - from Amzon
Number of Copies
1
